Thank you for shopping at Chumuk. We take utmost care in preparing and delivering our natural drink mixes to your doorstep. Read our refund and return policy carefully before placing an order.
1. Product Issues and Defect Refunds
We want you to be completely satisfied with your purchase. যদি কোন প্রডাক্টে কোন সমস্যা বা প্রবলেম থাকে (যেমন damaged package, seal broken, বা quality issue), তাহলে অবশ্যই রিফান্ড বা এক্সচেঞ্জ করা হবে। If you receive a product that has a genuine defect or problem, you are eligible for a full refund or exchange.
2. Eligibility for Return and Refund
To be eligible for a return and refund due to a product problem, note the following conditions:
- You must notify us within 3 to 5 days of receiving your order.
- The product must be unused, in its original packaging, and with seals intact (unless the issue is discovered upon opening).
- provide photographic or video evidence of the damaged or defective product when raising a complaint.
3. Non-Refundable Situations
Refunds or returns will generally not be applicable if:
- The product has been mishandled or stored improperly by the customer after delivery.
- Change of mind after consuming or opening the product pack.
4. How to Request a Refund
To file a complaint or request a refund due to a product issue, reach out to our support team through our Facebook page or customer service contact number with your order details and photos of the problem. Once inspected and verified, we will process your replacement or refund promptly.